Unit 7 Understanding Customer Service

Quiz
•
Business
•
12th Grade
•
Easy
Madeline Cole
Used 3+ times
FREE Resource
27 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service is often associated with:
Product quality
Employee satisfaction
Customer satisfaction
Company profits
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is customer service?
A process of assisting customers
A method of increasing sales
A way to advertise products
A strategy for market research
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is true about customer service?
It only happens at call centers.
It is all around us.
It is only for solving technical problems.
It is not important.
4.
OPEN ENDED QUESTION
3 mins • 1 pt
What are external customers?
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What are internal customers?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: Ensure that customers feel they are getting good value for their ________.
money
time
effort
investment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The importance of good product and industry knowledge in customer service is:
To improve customer satisfaction and trust
To increase product sales
To reduce the need for training
To enhance team collaboration
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