Unit 7 Understanding Customer Service

Unit 7 Understanding Customer Service

12th Grade

27 Qs

quiz-placeholder

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Unit 7 Understanding Customer Service

Unit 7 Understanding Customer Service

Assessment

Quiz

Business

12th Grade

Easy

Created by

Madeline Cole

Used 3+ times

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Customer service is often associated with:

Product quality

Employee satisfaction

Customer satisfaction

Company profits

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is customer service?

A process of assisting customers

A method of increasing sales

A way to advertise products

A strategy for market research

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which of the following is true about customer service?

It only happens at call centers.

It is all around us.

It is only for solving technical problems.

It is not important.

4.

OPEN ENDED QUESTION

3 mins • 1 pt

What are external customers?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What are internal customers?

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: Ensure that customers feel they are getting good value for their ________.

money

time

effort

investment

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The importance of good product and industry knowledge in customer service is:

To improve customer satisfaction and trust

To increase product sales

To reduce the need for training

To enhance team collaboration

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