U3 IS Home Support Services (HSE)

Fill in the blank: (a)   is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems.

• Assertiveness

• Active listening

• Communication

Fill in the blank: (a)   shows that you respect yourself because you’re willing to stand up for your interests and express your thoughts and feelings.

• Assertiveness

• Care coordination

• Confidentiality

Fill in the blank: (a)   involves specifically organizing patient care activities and sharing information among all of the participants concerned with a patient’s care to achieve safer and more effective care.

• Caregiver burnout

• Care coordination

• Checklist

Fill in the blank: (a)   is the state of physical, emotional and mental exhaustion.

• Caregiver burnout

• Coexistence group

• Dementia

Fill in the blank: A (a)   is a list of items required, things to be done, or points to be considered, used as a reminder.

• Checklist

• Communication

• Conflict

Fill in the blank: A (a)   is a state in which two or more groups are living together while respecting their differences and resolving their conflicts non-violently.

• Coexistence group

• Communication skills

• Decision-making

Fill in the blank: (a)   is the imparting or exchanging of information by speaking, writing or using some other medium.

• Communication

• Confidentiality

• Conflict

Fill in the blank: (a)   is the ability to convey or share ideas and feelings effectively.

• Communication skills

• Coexistence group

• Decision-making

Fill in the blank: (a)   is the state of keeping or being kept secret or private.

• Confidentiality

• Conflict

• Coxarthrosis

Fill in the blank: (a)   is a serious disagreement or argument, typically a protracted one.

• Conflict

• Communication

• Caregiver burnout