Knowledge Management Quiz

What is recognized as a valuable intangible asset in organizations?

• Human resources

• Knowledge

• Financial resources

• Physical assets

What is a key driver for competitive advantage according to the text?

• Market share

• Customer satisfaction

• Cost reduction

• Information and knowledge

Which of the following is NOT a benefit of Knowledge Management for individuals?

• Inculcate strong moral values

• Increase salary

• Increase knowledge through learning

• Develop positive attitudes toward learning

What is the first generation of KM focused on?

• Collaborative communities

• ICT/Web-based systems

• Strategic enterprise KM

• Inter-organization KM

Which is more difficult to manage?

• Explicit knowledge

• Managing technology

• Managing information

• Tacit knowledge

Which of the following is a myth about KM?

• KM is a communication process

• KM is a fad

• KM is about sharing knowledge

• KM is for everyone

What is the last step in the KM process?

• Share

• Apply

• Identify

• Create

What does the 'Share' step in the KM process involve?

• Creating new knowledge

• Disseminating stored knowledge

• Identifying knowledge sources

• Applying knowledge

What is a Knowledge Portal designed to assist with?

• Creating new products

• Managing human resources

• Capturing financial data

• Capturing, creating, transfer, and application of knowledge

What is the goal of Information Management (IM)?

• To manage human resources

• To efficiently organize and access information

• To create new knowledge

• To foster collaboration