chap 2+3

Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

• an e-mail message.

• face-to-face communication.

• voice mail.

• an instant message.

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

• send an e-mail.

• meet in person with each team member.

• call a team meeting.

• write a short team report.

What communication channel would be most appropriate to deliver data to a customer?

• Business letter

• E-mail

• Report or proposal

• Memorandum

What communication channel would be most appropriate when you must share digital information with other members of your work team?

• Wiki

• E-mail

• Fax

• Instant message

What communication channel would be most appropriate when a written record or formality is required?

• Report or proposal

• Letter

• E-mail

• Blog

What is the preferred channel choice for today's corporate communicators?

• Memos

• Letters

• E-mail

• Instant messaging

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

• identifies the property's outstanding traits and describes them clearly.

• concentrates on the price and value of the property.

• writes using familiar words and a friendly, informal tone.

• considers what the readers are like and how they will react to the message.

Profiling the audience for a business message helps the writer

• identify the appropriate tone, language, and channel.

• guarantee that the audience will respond positively to the message.

• select slang and jargon the audience will recognize and appreciate.

• create a perfect first draft.

What question should you ask to visualize your audience?

• What position does the person hold in the organization?

• Do I need to include more background information?

• Should I expect a neutral, positive, or negative response to my message?

• All answer choices are questions you should ask to visualize your audience.

What is the primary way tone is conveyed through a business message?

• Sentence structure

• Language choice

• Document design and layout

• Sentence length