Customer Service Evaluation Quiz

Customer Service Evaluation Quiz

Professional Development

20 Qs

quiz-placeholder

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Customer Service Evaluation Quiz

Customer Service Evaluation Quiz

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

General Ops

Used 1+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the passing score ?

75

85

90

80

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many total points are allocated for the 'Greeting' category?

10

3

5

8

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the point deduction for a major infraction?

20 points

30 points

50 points

40 points

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a part of creating a positive customer experience according to the document?

Ignore the caller

Appreciate Caller

Delay response

Transfer call immediately

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the key actions to take when engaging with a caller?

Ignore the caller

Offer to Help

Transfer the call immediately

End the call abruptly

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be verified to ensure there is no violation of confidentiality or legal requirements?

Verify the caller's mood

Verify the weather

Verify Account Holder and Authorized User

Verify the caller's favorite color

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a part of the verification process mentioned?

Verify Premise

Verify Agency Contact

Verify Best Contact and Emergency Phone numbers

Verify the caller's favorite food

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