
Customer Service Evaluation Quiz
Authored by General Ops
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Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the passing score ?
75
85
90
80
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many total points are allocated for the 'Greeting' category?
10
3
5
8
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the point deduction for a major infraction?
20 points
30 points
50 points
40 points
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a part of creating a positive customer experience according to the document?
Ignore the caller
Appreciate Caller
Delay response
Transfer call immediately
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the key actions to take when engaging with a caller?
Ignore the caller
Offer to Help
Transfer the call immediately
End the call abruptly
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be verified to ensure there is no violation of confidentiality or legal requirements?
Verify the caller's mood
Verify the weather
Verify Account Holder and Authorized User
Verify the caller's favorite color
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a part of the verification process mentioned?
Verify Premise
Verify Agency Contact
Verify Best Contact and Emergency Phone numbers
Verify the caller's favorite food
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