PBX Operator Quiz

What is the primary job of a PBX operator?

• Operating the property's telephone switchboard

• Managing the front desk

• Cleaning guest rooms

• Handling food services

Which characteristic is NOT mentioned as important for a PBX operator?

• Creativity

• Friendliness

• Technical skills

• Clarity

What should a PBX operator do if they do not know the answer to a caller's question?

• Transfer the call to someone else

• Admit they don't know and offer to find the answer

• Make up an answer

• Ignore the question

Which of the following tasks is NOT part of a PBX operator's responsibilities?

• Process Guest Telephone Charges

• Respond to Questions About Services and Events

• Cook meals for guests

• Use the Front Office Computer System

What is a key trait that helps PBX operators communicate effectively?

• Aggressiveness

• Volume

• Clarity

• Speed

Why is enthusiasm important for a PBX operator?

• It allows them to work faster

• It helps them sell the property to guests

• It is required by law

• It makes them more popular among staff

What should PBX operators do when responding to emergencies?

• Ignore the situation

• Call the police immediately

• Follow established protocols

• Panic and run

Which of the following is a task that PBX operators perform?

• Managing hotel finances

• Cleaning the lobby

• Issuing and controlling property master keys

• Conducting interviews

What is the significance of pride for a PBX operator?

• It leads to better pay

• It reflects in their voice and instills confidence in callers

• It helps them avoid mistakes

• It is not important

How should PBX operators handle calls from dissatisfied guests?

• Listen and respond appropriately

• Transfer them to a manager

• Ignore their complaints

• Hang up the call