Hospitality, Customer Behavior, Event Management, & Catering

In a hotel, the person responsible for greeting and assisting guests at the front desk is called a:

• Concierge

• chef

• Housekeeper

A company that organizes travel experiences and packages for customers is called a:

• Tour operator

• Event planner

• Hotel

A customer who repeatedly visits the same hotel or restaurant is known as a:

• First-time visitor

• Regular guest

• Walk-in customer

A formal complaint from a customer should be handled by the:

• Receptionist

• Event planner

• Guest relations manager

The process of monitoring and ensuring guest satisfaction in a hotel or restaurant is called:

• Customer service

• Food plating

• Event decoration

A meal that is served in large trays, allowing guests to serve themselves, is known as a:

• À la carte meal

• • Takeout

• Buffet

The person in charge of coordinating decorations, lighting, and venue setup for an event is the:

• Chef

• Waiter

• Event manager

The polite way to deal with an angry customer is to:

• Listen actively and offer a solution

• Argue with them

• Ignore their complaint

The process of greeting guests and directing them to their seats in a restaurant is handled by the:

• Housekeeping staff

• Concierge

• Host/Hostess

What is the name of the document a customer signs when checking into a hotel?

• Registration form
  

• Menu

• Invoice