Case Study 11 - Question 1 Communication

Types of Communication - Verbal Communication

Verbal communication includes ​ (a)   , ​ (b)   , ​ (c)   , and ​ (d)   .

• telephone calls
• face to face meetings
• presentations
• role play

Types of Communication - Verbal Communication

• For most organisations, the ​ (a)   is still the primary channel of communication and is particularly useful for ​ (b)   enquiries or where a quick response is required. If a ​ (c)   cannot take a call, ​ (d)   allows messages to be ​ (e)   and responded to later.

• phone
• general
• recipient
• voicemail
• recorded

Types of Communication - Verbal Communication

• Meetings involve ​ (a)   communication, and they range from ​ (b)   conversations between works colleagues to ​ (c)   staff meetings with ​ (d)   and ​ (e)   .

• face to face
• informal
• formal
• agendas
• minutes

Types of Communication - Verbal Communication

• Face-to-face meetings are good if​ (a)   feedback is required or if uncertainties need to be ​ (b)   .

• Face-to-face communication has the benefit of being able to gauge ​ (c)   and ​ (d)   and is a more personal way of ​ (e)   with colleagues and customers.

• immediate
• clarified
• body language
• facial expressions
• interacting

Types of Communication - Verbal Communication

• A ​ (a)   is a good way of communicating detailed information on company ​ (b)   to employees. It provides ​ (c)   feedback and ​ (d)   can be asked to ​ (e)   points.

• staff meeting
• policies and procedures
• instant
• questions
• clarify

Types of Communication - Verbal Communication

• This type of software can be used to enhance points and printed slides can be issued to staff for later reference.

Types of Communication - Verbal Communication

Organised ​ (a)   and ​ (b)   involving ​ (c)   or ​ (d)   staff can help to share good practice and ​ (e)   employees.

• talks
• demonstrations
• guest speakers
• trained
• motivate

Types of Communication - Verbal Communication

• It enables employees to practice situations, for example, dealing with a customer complaint.

• Types of Communication - Video Conferencing

• This type of communication allows people at two or more locations to see and hear each other at the same time, using computer and communications technology.

• Types of Communication - Video Conferencing

• The common term or (digital video cameras) are used to stream video and computer audio is used to transmit sound.