Interpersonal Skills

Front

Body language can also be called:

Back

Non-verbal communication

Front

Being able to stand up for your own rights in a calm and positive way is called?

Back

Assertiveness

Front

Who came up with a sequential theory on group/team dynamics?

Back

Tuckman

Front

What is the first stage of Tuckman's team dynamic?

Back

Forming

Front

What is the second stage of Tuckman's team dynamic?

Back

Storming

Front

What is the third stage of Tuckman's team dynamic?

Back

Norming

Front

What is the fourth stage of Tuckman's team dynamic?

Back

Performing

Front

What is the fifth stage of Tuckman's team dynamic?

Back

Adjourning

Front

Who introduced a communication cycle, that can be helpful in understanding in why communication breaks down in healthcare settings?

Back

Argyle

Front

What are the stages of Argyle's communication cycle? Options: Idea, Decode, Send, Receive, Encode, Understand; Idea, Encode, Send, Receive, Decode, Understand; Encode, Idea, Send, Receive, Decode, Understand; Encode, Idea, Receive, Send, Decode, Understand

Back

Idea, Encode, Send, Receive, Decode, Understand