Operations Management Quiz - 1

1. 1. What makes services different from goods?

• Has a shape

• Not long lasting

• Moveable

• Few role of user

2. 2. This item is part of input (resource) in a transformation process

• Capital

• Flow of process

• Feedback

• Services

3. 3. What is an example of physical transformation?

• Healthiness

• Entertainment

• Manufacturing

• Communication

4. 4. A fertilizer plant is categorized in what below manufacturing process?

• Jobbing shops production

• Mass production

• Continuous process industry

• Batch production

5. 5. What are the elements of Corporate Positioning?

• Quality - Cost - Delivery

• Physical - Communication - Entertainment

• Marketing - Finance - Operations

• People - Profit - Planet

6. 6. What is one example of Cost of Achieving Good Quality (COGQ)?

• External Failure Cost

• Internal Failure Cost

• Prevention Cost

• Quality Cost

7. 7. Which of the quality tools below has a form of fishbone?

• Histogram

• Cause-and-effect

• Process flow chart

• Check sheet

8. 8. Why is the Perceptual Map important in designing products & services?

• Designing a promotion

• Knowing shape of product

• Knowing selling price

• Knowing product positioning in the market