Hospitality and Tourism ICT Quiz

What does ICT stand for in the context of hospitality and tourism?

• Information and Communication Technology

• International Communication Tools

• Integrated Customer Technology

• Internet Connection Terminals

One key benefit of ICT in hospitality is:

• Slower service delivery

• Reduced data security

• Improved customer interaction and satisfaction

• Increased paperwork

What system helps manage hotel room bookings and guest information?

• Point of Sale System

• CRM System

• Property Management System (PMS)

• Excel Spreadsheet

The term 'e-tourism' primarily refers to:

• Eco-friendly tourism

• Tourism using electronic means and ICT

• Tourism in Europe

• Tourism with electronic vehicles

An example of new media used in hospitality marketing is:

• Newspaper ads

• Radio commercials

• TikTok videos and Instagram reels

• Fax campaigns

What is a major concern when using technology in hospitality?

• Higher guest satisfaction

• Loss of handwritten menus

• Data security and privacy

• More communication between staff

A chatbot used on a hotel website is an example of:

• Face-to-face interaction

• Manual reservation system

• Automated customer service

• Traditional guest service

What is a key advantage of social media for tourism businesses?

• Increases paper-based communication

• Reduces the need for customer service

• Helps reach and engage with potential tourists

• Makes bookings more complicated

Which of the following is a human resource issue in tourism and hospitality?

• Internet bandwidth

• Room service menu

• Staff training and development

• Solar panel installation

Which of the following technologies helps analyze customer data and personalize services?

• Washing machines

• Cloud computing

• Virtual tour guide brochures

• CCTV systems