Hotel Management Quiz

Which department is responsible for managing employee training in a lodging business?

• Front office

• Housekeeping

• Purchasing and receiving

• Human resources

What is the primary function of the front office in a lodging business?

• Handle reservations

• Prepare rooms for guests

• Manage employee pay and benefits

• Oversee all functions of the business

Which department is tasked with making sure the building is clean?

• Security

• Housekeeping

• Marketing and sales

• Engineering

What is the role of the marketing and sales department in a lodging business?

• Manage employee training

• Make sure supplies arrive when needed

• Learn what customers want

• Prevent harm to employees and guests

Which department is responsible for making sure emergency plans are in place?

• Front office

• Housekeeping

• Safety and emergency procedures

• Security

A(n) ____-____-____ is a private home offering one or more guest rooms.

• bed-and-breakfast

• hotel

• motel

• hostel

A(n) ____ is a hotel accommodation that consists of more than one room.

• suite

• room

• cabin

• dormitory

____ ____ consist of a variety of accommodations that provide less personal service than a full-service hotel, but more than a motel.

• Specialty accommodations

• Luxury hotels

• Budget motels

• Hostel dormitories

A(n) ____ ____ is the whole idea of the lodging property or chain.

• lodging concept

• hotel theme

• accommodation plan

• resort idea

____-____ ____ are hotels that offer a medium level of service and a midrange price.

• Limited-service hotels

• Full-service hotels

• Luxury hotels

• Budget hotels