OYO Quiz 2

Manakah yang bukan termasuk metode pembayaran OYO?

• PAH

• Online Prepaid

• Paylater

• CC

Which one is NOT included to Provide Amenities Information ?

• Ask the guest for their preferred property.

• Check the CRS Hotel Page under the Amenities section.

• Ask customer for their preferred Food

• Share the required details with the guest.

what we should NOT do if the customer wants to book through the hotel directly?

• Provide Booking Assistance

• Identify Guest Requirement

• Share OYO property contact number

• Encourage them to book via OYO App/Website

Which one is included to Handling Direct Hotel Bookings?

• Inform them that OTA price is cheaper

• Encourage them to book via Reddorz App/Website for a seamless experience.

• Inform them that the price might not be same offers are available through expedia’s platform only.

• Inform the guest to book directly from the hotel

How long can we be allowed to hold a call?

• 30s-80s

• 15s-30s

• 30s-60s

• 1m-2m

What is NOT needed to place an order?

• Phone number/Email

• Credit Card

• Guest name

• Checkin / Checkout Date

Which action needed the moment you talked with the customer?

• Check the customer parent name

• Ask the customer regarding hotel

• Inform customer that We are fasting

• Inform customer to fill Lifeline

What we don't need to inform for customer orders?

• Room Type

• Checkin / Checkout Date

• Hotel Name

• Parking Area

What does Booking Lost - Due to Price Disparity mean?

• Customer don't have money

• OYO price higher than OTA

• OYO provide free cancelation

• Customer refuse to pay

Manakah aplikasi yang di gunakan untuk call?

• OYO Desk

• OYO Seek

• Cerebrum

• C-zentrix