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18MS2004_QA (MCQ)_SS

Authored by Thathapudi Jesse Joel

Professional Development

University

Used 1+ times

18MS2004_QA (MCQ)_SS
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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The stated needs are the needs which the customer specifies for procurement of goods or services.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

‘Drive out fear’ is one of Deming’s 14 points on route to quality.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process of Six Sigma does not allows only 3.4 defects per million opportunities.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality of design encompasses requirements and specifications of the system.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Leaders should not place themselves in the customers‘ shoes and continually evaluate the customers‘ changing requirements and service their needs from that perspective.

True

False

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