18MS2004_QA (MCQ)_SS

Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

The stated needs are the needs which the customer specifies for procurement of goods or services.

According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

‘Drive out fear’ is one of Deming’s 14 points on route to quality.

The process of Six Sigma does not allows only 3.4 defects per million opportunities.

Quality of design encompasses requirements and specifications of the system.

Leaders should not place themselves in the customers‘ shoes and continually evaluate the customers‘ changing requirements and service their needs from that perspective.

Quality leaders learn from their competitors and try to instil similar kind of ideas in their organization by learning how their competitors are more successful.

The chairman of the Quality Council of India is appointed by the Vice President after a recommendation from the industry is sent to the government.

A Quality Council is a team that provides overall direction for achieving total quality culture.