Housekeeping Operations Quiz

What does the duty roaster specify for each member of the staff?

• Allotment of jobs, hours of duty, and days off

• Only the jobs assigned to each member

• The total number of staff required

• The forecasted occupancy for the month

What is the purpose of the room occupancy report?

• To show the status of the rooms based on discrepancies

• To track the number of staff on duty

• To record guest complaints

• To manage housekeeping supplies

What should a supervisor check during a guest room inspection?

• The cleanliness of the room and its amenities

• The number of guests in the room

• The staff attendance for the day

• The maintenance requests submitted

What is recorded in the Lost/Found Register?

• Any guest-owned article left in the Check-Out room

• The number of rooms cleaned each day

• Guest complaints and feedback

• Staff attendance records

What does the handover record help maintain?

• Continuity in operations and track unfinished tasks

• A record of guest complaints

• The inventory of cleaning supplies

• The schedule of staff shifts

What should be checked in the bathroom during inspection?

• Condition and cleanliness of light switches

• The number of towels available

• The guest's personal items

• The temperature of the water

What is the purpose of the guest special request register?

• To track guest supplies and amenities requests

• To record maintenance issues

• To monitor staff attendance

• To manage room occupancy

What should be included in the log sheet?

• Date, time of entry, incident/observation

• Only the names of the staff on duty

• Guest feedback and complaints

• Room occupancy status

What is the purpose of the Log Book in housekeeping?

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What types of VIPs are mentioned in the text?

• VIP 1, VIP 2, VIP 3, VIP 4

• Only VIP 1 and VIP 2

• Only VIP 3 and VIP 4

• No VIPs mentioned