CNA Foundations of Resident Care 1

What is an example of nonverbal communication?

• Speech

• Writing

• Body language

• Sign language

What is included in verbal communication?

• Body language

• Writing

• Words or sound

• Sign language

Which defense mechanism involves seeing feelings in others that are really one's own?

• Denial

• Projection

• Displacement

• Sublimation

What does regression involve in terms of behavior?

• Making excuses for actions

• Blocking out memories

• Exhibiting a previous, immature behavior

• Accepting reality

What is a recommended way to modify your speech for someone with hearing impairment?

• Use long, complex sentences.

• Lower the pitch of your voice.

• Speak in a monotone.

• Use slang and jargon.

What should you do to determine the best way to communicate with someone who has a hearing impairment?

• Find out which ear has better hearing and talk to that side.

• Speak in a high-pitched voice.

• Use only written communication.

• Avoid eye contact.

What tools can be used to aid communication with someone who has a hearing impairment?

• Flashcards and loudspeakers.

• Pictures or pencil and paper.

• Microphones and headphones.

• Sign language only.

When should the bed be left in the lowest position with siderails up?

• When the resident is awake

• When ordered by a doctor

• When the resident is eating

• When the resident is watching TV

How should you carry objects to avoid strain?

• With one hand

• Far from your body

• Using both arms and hands, close to your body

• On your head

What is one way to prevent falls caused by an unsafe environment?

• Leave walkways cluttered

• Use non-skid mats or carpeting where needed

• Ignore spills

• Unlock wheelchairs