Diagnostic Process

Which of the following words is most closely related to 'Diagnosing'?

• Analyzing

• Cooking

• Painting

• Dancing

What issues do customers experience with their vehicles on a regular basis?

all that apply

• Regular maintenance issues

• Consistent performance

• Frequent breakdowns

• Smooth driving experience

Technicians are called on to:

• repair and maintain equipment

• design new software

• manage financial accounts

• conduct market research

A diagnosis in the context of vehicle malfunctions is:

• a detailed analysis of the vehicle's design

• an assessment of the vehicle's performance

• an identification of the cause of a problem

• a routine maintenance check

What can be very challenging to perform in a timely and efficient manner?

• Diagnosing problems

• Solving puzzles

• Cooking meals

• Writing essays

Technicians find having a proven plan in place ahead of time beneficial because:

• it saves time and resources.

• it complicates the process.

• it is unnecessary.

• it is a regulatory requirement.

What is the benefit of the plan technicians use according to the passage?

• It increases efficiency.

• It reduces costs.

• It improves safety.

• It enhances communication.

Fill in the blank: Step 1 of Strategy-Based Diagnosis is ________ the customer's concern (Concern).

• Verifying

• Ignoring

• Assuming

• Overlooking

Fill in the blank: Step 2 of Strategy-Based Diagnosis involves ________ possible faults and gathering information.

• Researching

• Ignoring

• Documenting

• Analyzing

Fill in the blank: Step 3 of Strategy-Based Diagnosis is ________ testing (Cause).

• Focused

• Random

• General

• Broad