Dom.Mod. Prelim Exam- Operation Management

What is the primary focus of Total Quality Management (TQM)?

• Increasing production speed

• Reducing costs

• Customer satisfaction and continuous improvement

• Employee satisfaction

Which of the following is NOT a core principle of TQM?

• Customer focus

• Continuous improvement

• Employee involvement

• Maximizing short-term profits

Who is considered one of the pioneers of the TQM movement?

• Peter Drucker

• Philip Crosby

• Michael Porter

• Abraham Maslow

What does the acronym PDCA stand for in the context of TQM?

• Plan, Do, Check, Act

• Product, Design, Control, Analyze

• Process, Development, Cost, Assessment

• Performance, Delivery, Communication, Audit

Which of the following tools is commonly used in TQM for identifying the root causes of problems?

• Gantt chart

• Pareto chart

• Balance sheet

• Income statement

What is the role of top management in implementing TQM?

• Delegating all quality-related tasks

• Providing leadership and commitment

• Focusing solely on financial performance

• Isolating quality control to a specific department

Which of the following best describes the concept of "continuous improvement" in TQM?

• Making large, radical changes periodically

• Maintaining the status quo

• Making small, incremental improvements on an ongoing basis

• Focusing only on improving products, not processes

What is the significance of "employee involvement" in TQM?

• Reducing the need for quality control departments

• Empowering employees to contribute to quality improvement

• Increasing the workload of individual employees

• Shifting responsibility for quality solely to frontline workers

Which of the following is a key aspect of a customer-focused organization?

• Ignoring customer complaints to maintain efficiency

• Understanding and meeting customer needs and expectations

• Prioritizing production volume over customer satisfaction

• Minimizing interaction with customers

What is benchmarking in TQM?

• Setting unrealistic quality targets

• Comparing an organization's practices with industry leaders

• Focusing only on internal performance metrics

• Reducing quality standards to match competitors