WPR 6-10 Interpersonal Skills

WPR 6-10 Interpersonal Skills

9th - 12th Grade

15 Qs

quiz-placeholder

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WPR 6-10 Interpersonal Skills

WPR 6-10 Interpersonal Skills

Assessment

Quiz

Professional Development

9th - 12th Grade

Practice Problem

Medium

Created by

Gina Morrello

Used 2+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

16. A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Find a coworker of another ethnicity who can help.
Send the caller to your supervisor.
Tell the customer you cannot understand him and ask him to visit the store.
Follow the established customer-service policy.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

17. Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?

Having distinct roles
Inspiring competition among team members
Individuals requesting help when problems arise
Focusing exclusively on individual roles.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

18. _____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

The vision statement
The mission statement
Legal disclaimers
The manufacturer's resources

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

19. Which of the following is most closely related to the "culture" of an organization?

Company values
Workplace procedures
Economic advantage
Competitive edge

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

20. The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

the business cycle.
microeconomics.
the law of demand.
the law of supply.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

21. What is the result of a large supply but a low demand for a particular product?

an increase in price
an increase in competition
surplus
a monopoly

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

22. If you are interested in a promotion, which of the following is essential?

Take coworkers to lunch.
Develop a friendship with your supervisor.
Hire a life coach.
Acquire and prove new industry knowledge.

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