Unit 1 - Quality Principles Quiz

Which of the following is NOT a stage in the historical evolution of quality?

• Total Quality Management

• Quality Inspection

• Quality Assurance

• Quality Control

What does the acronym PDCA stand for in Deming's Continuous Improvement Cycle?

• Plan, Do, Check, Act

• Prepare, Develop, Control, Assess

• Plan, Design, Create, Analyze

• Prepare, Do, Check, Act

What is the primary focus of Total Quality Management (TQM)?

• Employee training

• Cost reduction

• Product innovation

• Customer satisfaction

Which quality guru is known for the concept of the Pareto Principle?

• Edward Deming

• Walter Shewhart

• Philip Crosby

• Joseph Juran

How can working conditions affect the performance of a worker?

• They only affect morale

• They can enhance productivity

• They can lead to errors

• They have no impact

What is the role of quality assurance in a production process?

• To prevent defects before they occur

• To inspect finished products only

• To manage customer complaints

• To reduce production costs

What does the term 'Statistical Process Control' refer to?

• A way to eliminate all defects

• A technique for controlling process parameters

• A system for customer feedback

• A method of inspecting every product

Which of the following is a key component of quality management according to ASQ?

• Quality distribution

• Quality planning

• Quality marketing

• Quality sales

What is the main purpose of inspection in quality control?

• To improve employee morale

• To identify defects in finished products

• To ensure compliance with regulations

• To enhance customer satisfaction

What is a potential economic impact of a maintenance technician's mistake?

• Enhanced brand reputation

• Improved safety standards

• Loss of revenue due to accidents

• Increased customer loyalty