Chapter 10 Designing Organizational Structure - Basic Designs

________ is the formal arrangement of jobs within an organization.

• Departmentalization
• Organizational design
• Organizational structure
• Work specialization

Organizational design is a process that involves decisions about ________.

• work specialization and cost-leadership
• chain of command and span of control
• centralization and differentiation
• departmentalization and diversification 1

Michelle is very concerned about the formal framework by which job tasks are divided, grouped, and coordinated within her unit. This implies that she is concerned about ________.

• the chain of command
• the organizational structure
• the organizational design
• decentralization

The process of dividing work activities into separate job tasks is known as ________.

• work specialization
• organizational design
• differentiation
• span of control

Which of the following statements accurately defines work specialization?

• It is the basis of grouping jobs together.
• Individual employees specialize in doing part of an activity rather than the entire activity.
• It is the line of authority extending from upper organizational levels to the lower levels.
• It clarifies who reports to whom.

In the early 20th century, automobiles were made one at a time by craftsmen who could perform every operation necessary to build the car. Henry Ford decided to limit the number of tasks each worker performed so each person could become expert in his position. With this practice, Ford introduced ________.

• departmentalization
• work specialization
• centralization
• formalization

The process of grouping jobs together is known as ________.

• departmentalization
• centralization
• formalization
• organizational design

Work teams composed of individuals from various functional specialties are known as ________ teams.

• cross-control
• cross-training
• cross-functional
• cross-department

Marcus was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at his hospital. Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of ________.

• a multi-cultural team
• a cross-functional team
• process integration
• an interdepartmental team

Eric works with a team that includes production workers as well as marketing specialists to design the latest products the company was planning to offer. This implies ________.

• the company is becoming more centralized
• that Eric's job responsibilities have been reduced
• the company is becoming more mechanistic
• that Eric is a part of a cross-functional team