Module 4.02 Review

What is an important aspect of professional verbal communication?

• Using slang and informal language

• Speaking clearly and concisely

• Interrupting others frequently

• Speaking in a monotone voice

Which of the following is a key component of nonverbal communication?

• Writing emails

• Facial expressions

• Reading books

• Listening to music

What is the primary purpose of an email in a professional setting?

• To share memes

• To communicate important information

• To chat with friends

• To play games

Which of the following is NOT a characteristic of effective email writing?

• Using a clear subject line

• Including emojis in every sentence

• Being concise and to the point

• Using proper grammar and spelling

What is the purpose of a professional memo?

• To inform or remind employees about important information

• To entertain colleagues

• To share personal stories

• To advertise products

Which of the following is an active listening technique?

• Interrupting the speaker

• Nodding and making eye contact

• Daydreaming while someone is talking

• Checking your phone during a conversation

Why is active listening important in communication?

• It allows you to ignore the speaker

• It helps you understand and respond appropriately

• It makes conversations longer

• It allows you to talk more

Which of the following is an example of positive body language?

• Crossing your arms

• Avoiding eye contact

• Smiling and nodding

• Frowning

What is a common barrier to effective communication?

• Active listening

• Clear speech

• Noise and distractions

• Eye contact

How can you demonstrate professionalism in verbal communication?

• Using technical jargon unnecessarily

• Speaking loudly to assert dominance

• Using polite and respectful language

• Interrupting to show enthusiasm