Test Review III

A store was having a sell and selling all items at a 30 percent discount. If a customer paid $21 for a pair of jeans, what was the original price? 21/0.70. Why .70? Customer pays the original price of 70% Answer $30

• $27.30
• $28.00
• $30.00
• $35.70

What is the interest on $1,200 at an annual rate of 12 percent for 90 days? (Calculate on the basis of 360 days in a year.) 1,200 * 0.12 * 0.25 (you get the 0.25 by dividing 90/360 Answer $36.00

• $36.00
• $63.00
• $144.00
• $1,080.00

Bonuses for sales up to $10,000 are eight percent. Sales above the first $10,000 will get an additional 1/4 percent increase. If a workers sales were $25,000 what would the bonus be? Answer $2,037.50

• $2,037.50
• $3,003.75
• $5,000.00
• $5,050.00

Initials just below the signature block of a letter are those of

• recipient of the letter if the initials are lower case
• recipient of the letter if the initials are capitalized
• writer of the letter if the initials are lower case
• writer of the letter if the initials are capitalized

A customer service representative is starting a new job. While reviewing good etiquette with the supervisor, the supervisor reminds the representative to make sure to

• ask the customer to call back if it is lunch time so the represenitive will not be late for lunch
• disregard the customer's concern if a basic understanding of the situation is lacking
• jump into the conversation before the customer has finished, to reflect understanding
• allow the customer enough time to explain the problem before responding to concerns

Effective eye contact typically should

• last in intervals of four to five seconds
• involve staring steadily into anothers eyes
• not require averting eyes from tecnical instruments
• entail glancing briefly at an individual from head to toe

To indicate that a business corresponds includes supplemental materials, use the term

• extra
• fastened
• additional
• attatchment

A technician is listening to a customer explain a problem. While listening to the customer, the technician should

• place a hand on the customers shoulder to signify friendless
• begin work on the defective computer immediately
• make eye contact with the customer
• listen to a new voice mail on the phone

Technical reports should typically have_______margins on all sides.

• 0.5 inch or smaller
• 1.0 to 1.5 inches
• 1.6 to 2.0 inches
• 2.1 inches or larger

The IT department of XYZ company inc must decide which departments within its organization should be allowed access to social media sites for legitimate company business. Which of the following departments would typically need access to these sites?

• engineering and human resources
• sales and warehouse
• marketing and sales
• human resources and warehouse