Week2 - B1

The business contacted us today to complain that this order was returned on the dashboard, but he did not receive it (88753211 - Real TN).

• Raise a ticket to Investigation.

• We will reject the case from our side

• Raise a ticket to the hub.

• Raise a ticket to DX.

The business contacted us today to complain that the star refused to deliver the order to the 4th floor, which is why the consignee refused it and the order got returned (30482246 - Real TN).

• Raise a ticket to DX requesting a free order.

• Raise a ticket to the hub requesting a free order.

• Raise a ticket to the team leader requesting a free order.

• Compensation is not applicable in this case.

The business contacted us today to complain that no one contacted the consignee on the 1st attempt, and they asked for compensation as the order was already returned (31695066 - Real TN).

• Compensation is not applicable in this case.

• Raise a ticket to the hub requesting a free order.

• Raise a ticket to the team leader requesting a free order.

• Raise a ticket to DX requesting a free order.

The business can request up to 10 pickup requests per hour, but they must be from different locations.

• True

• False

The consignee is asking if the star can contact him via WhatsApp. You should:

• Create a closed ticket to the Hub

• Also, add it as a note in the delivery notes

• Add it as a note in the star notes

• Educate the consignee to add it via the tracking link

Business contacted us complaining that the star didn't come to pick up his orders yesterday

• • Raise a ticket to the sorting facility hub.

• • Raise a ticket to the investigation team.

• • Raise a ticket to the delivery experience.

• • Raise a ticket to the concerned hub.

If the consignee refuses to receive the shipment on April 22, and the order is changed to RTO on April 23, with the business location in Haram and the drop-off hub in Helwan, the order will be returned on:

• • April 24th

• • April 25th

• • April 26th

• • April 247th

The consignee contacted us regarding an order received at the Maadi hub (LM), his location is in Nasr City (LM), asking for the delivery SLA. What action is needed?

• The order will be delivered within 24 WH

• • Raise a ticket to the concerned hub

• • The order will be delivered within 48 WH

• • Escalate the order from the action center (AdminDashboard)

Answer explanation

Wrong Sorting

In case the business contacts us to request changing his frequency to weekly and asks for shipment delivery fees for an order, the category will be:

• Weekly COD Request

• Shipment delivery fees

• Any one of them

Answer explanation

Weekly COD Request (Medium)

Shipment delivery fees (Low)

The business contacted us asking to change the consignee phone number from 010 to 011. What action is needed? (69555034 RealTN)

• • Raise a closed ticket to the hub and take the action in AD.

• • Raise an open ticket to the hub and take the action in AD.

• • Educate the business to take the action from his side.

• • Advise him that we can't take this action in this status.

Answer explanation

2S Home Wear