Communication in Healthcare

Consistent vs. Credible

• Consistent maintains uniformity; credible builds trust.

• Consistent is always correct; credible is always popular.

• Consistent is flexible; credible is unreliable.

• Consistent is about appearance; credible is about opinion.

Form positive and professional relationships with patients and coworkers.

• Building positive and professional relationships is crucial for effective communication and teamwork.

• Positive relationships are only important for coworkers, not patients.

• Professional relationships can be ignored if the work is done well.

• Effective communication is not related to teamwork.

Courteous Communication

• A principle of effective communication that emphasizes clarity and conciseness.

• One of the 5 Cs of Communication; shows respect and politeness.

• A method of communication that focuses on emotional appeal.

• A technique used to persuade others through logical reasoning.

Clear Communication

• One of the 5 Cs of Communication; ensures understanding.

• A method of sending messages without words.

• A technique used to confuse the audience.

• A style of communication that avoids clarity.

Concise Communication

• A principle of effective communication that emphasizes brevity and clarity.

• A method of communication that involves using complex language.

• A style of communication that focuses on emotional expression.

• A technique that encourages lengthy explanations.

Importance of Speaking in Healthcare

• Speaking is crucial for effective communication in healthcare settings.

• Speaking is optional in healthcare settings.

• Speaking has no impact on patient outcomes.

• Speaking is only important for administrative tasks.

Diagram of Healthcare Communication

• Visual representation of verbal communication in a healthcare setting.

• A chart showing patient demographics and statistics.

• An illustration of medical equipment used in hospitals.

• A flowchart of the healthcare billing process.

5 Cs of Communication

• Clear, Concise, Consistent, Credible, Courteous

• Clear, Complicated, Consistent, Credible, Courteous

• Clear, Concise, Consistent, Creative, Courteous

• Clear, Concise, Consistent, Credible, Careless

Verbal Communication

• Speaking is an important form of communication in a healthcare facility.

• Non-verbal cues are the only way to communicate effectively.

• Written communication is more important than speaking in healthcare.

• Listening is not considered a part of verbal communication.

Clear vs. Concise

• Clear ensures understanding; concise keeps it brief.

• Clear means to be vague and ambiguous.

• Concise means to provide excessive detail.

• Clear is the opposite of concise.