Stronger Connections make Better Projects

Which of the following best defines rapport in a professional client setting?

• A legal agreement

• A natural ability to solve problems quickly

• A relationship built on mutual trust and understanding

• A summary of meeting points

When a client is explaining their needs, what is the most effective response to demonstrate active listening?

• Interrupt with your proposed solution

• Take notes silently and nod occasionally

• Ask unrelated follow-up questions

• Wait until they finish and paraphrase what they said

Which of these SMART goal components ensures a goal is time-bound?

• Timely

• Achievable

• Measurable

• Specific

How can the quadrant note-taking method benefit client meetings?

• It’s ideal for writing detailed essays during meetings

• It categorizes information visually for better recall and summaries

• It allows for fast, full transcription of meetings

• It prevents you from needing to pay attention while taking notes

What is a consequence of failing to confirm understanding with a client?

What symbol might be used in note-taking to represent an important action item?

Which listening behavior shows the lowest level of active engagement?

• Clarifying what the client said

• Interrupting to give advice

• Asking thoughtful follow-up questions

• Summarizing key points at the end

Which technique helps avoid interrupting a client while also capturing your ideas?

Which phrase is most appropriate when asking a client for clarification?

What is a sign that you're building trust with a client over time?