Social Media Management Quiz
Authored by ITE EVM
English
Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a primary benefit of social media as mentioned in the document?
Enhances visibility and builds relationships
Eliminates the need for customer service
Increases costs for businesses
Reduces engagement with users
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT listed as a common issue on social media?
Technical Failures
Negative User Responses
Poor Engagement
Viral Marketing Strategies
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should community managers do in response to negative user responses?
Provide quick, professional replies
Ignore the complaints to avoid escalation
Wait for users to calm down before responding
Delete negative comments immediately
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a recommended action to handle technical failures?
Develop backup and rapid response plans
Ignore the issues until they are resolved
Wait for users to report the problems
Respond to complaints only if they escalate
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key responsibility of community management?
Encouraging negative engagement
Monitoring financial transactions
Building brand exclusivity
Building and maintaining trust
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of establishing a social media policy?
To restrict access to social media
To increase the number of posts
To provide guidelines for engagement and response
To monitor competitor activities
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which platform is identified as the fastest for responses?
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