Communication and Sales Techniques Quiz

In order for communication to take place, many parts are required. What is NOT required for communication to take place?

• A person to receive a message

• A person to transmit a message

• A device

• A message

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.11-12.7

CCSS.RL.11-12.7

CCSS.RI.8.7

Martha has just encoded a message. What MOST likely happened?

• She formed her idea into words

• She received a message

• She interpreted several words

• She provided feedback to a sender

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RL.8.7

CCSS.RI.11-12.7

CCSS.RL.11-12.7

Marcus has just decoded a message. What MOST likely happened?

• He formed his ideas into words

• He interpreted a message

• He wrote his message on paper

• He transmitted a message

Tags

CCSS.RF.3.3B

CCSS.RF.3.3C

CCSS.RF.3.3D

CCSS.RF.4.3A

CCSS.RF.5.3A

A sender relates to encoding in the same way a _______ relates to decoding.

• Receiver

• Speaker

• Channel

• Noise

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RL.8.7

CCSS.RI.11-12.7

CCSS.RL.11-12.7

Pedro is trying to select the proper communication channel for his next meeting. What is MOST likely involved in this process?

• Learning to use a video conferencing platform

• Pressing buttons on a television remote

• Deciding he should wear something formal

• Choosing three colleagues to attend

Terrance is about to participate in his first video conferencing call. What will MOST likely happen during this call?

• He will not be able to see any colleague’s faces

• He will have a difficult and emotional conversation with colleagues

• He will meet some of his colleagues who work remotely

• He will not be allowed to mute his microphone during the meeting

Tags

CCSS.RI.11-12.2

CCSS.RI.9-10.1

CCSS.RL.11-12.1

CCSS.RL.9-10.1

CCSS.RL.8.1

Stacy was caught stealing money from her company. Her boss told her to leave the building immediately. Her boss wants to communicate to Stacy that she is not welcome to ever return to the office building. The HR department requires an official record of this communication. What is the BEST communication channel for the boss to use?

• A direct message

• A hard copy of a letter

• A video conference

• A face-to-face conversation

Jeannine is studying cultures and their respective attitude toward proxemics. What is she MOST likely to discover?

• Which cultures prefer all scheduled events to begin and end on time

• Which cultures prefer to keep business interactions more formal

• Which cultures prefer having people stand close to one another

• Which cultures prefer to make eye contact when conversing

Tags

CCSS.RI.1.4

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.1

Carlos is a business owner who is changing his main means of internal communication. What does this MOST likely mean?

• He is going to start talking to his workers more positively.

• He is planning to make his inner dialogue more encouraging.

• He is hiring outside consultants to advise his employees.

• He is replacing email with a direct messaging application.

Tags

CCSS.RI.11-12.2

CCSS.RI.9-10.1

CCSS.RL.11-12.1

CCSS.RL.9-10.1

CCSS.RI.8.1

What is the FIRST step in active listening?

• Receiving

• Understanding

• Remembering

• Evaluating