General Employability social interaction skills

Which of the following is an example of an appropriate greeting in a work-based scenario?

• "Hey, what's up?"

• "Good morning, Ms. Smith."

• "Yo!"

• "Sup?"

What phrase should you use to politely express gratitude in a professional setting?

• "Thanks, dude."

• "Thank you."

• "Whatever."

• "No problem."

Which of the following is a conventional social behavior when interacting with adults at work?

• Interrupting when someone is speaking

• Listening attentively when someone is talking

• Using slang language

• Ignoring feedback

What is the main purpose of giving a compliment in the workplace?

• To make fun of someone

• To acknowledge and appreciate someone's effort or achievement

• To criticize someone's work

• To start an argument

Which of the following is an example of giving an apology in a professional setting?

• "Sorry, I made a mistake and will fix it."

• "It's not my fault."

• "Whatever, it doesn't matter."

• "You should have told me earlier."

Which phrase best demonstrates accepting feedback concerning job behaviors?

• "I don't care what you think."

• "Thank you for your feedback. I'll work on improving."

• "That's not my problem."

• "Why are you always criticizing me?"

Which of the following is an example of accepting consequences for your actions at work?

• Blaming a coworker for your mistake

• Denying responsibility

• Admitting your error and learning from it

• Ignoring the issue

Which of the following is NOT an effective communication skill in the workplace?

• Active listening

• Interrupting others

• Using polite language

• Making eye contact

Which of the following best describes active listening?

• Waiting for your turn to speak

• Nodding and making eye contact while focusing on the speaker

• Thinking about your response while the other person is talking

• Checking your phone during a conversation

You receive a compliment from a coworker about your presentation. What is the most appropriate response?

• "It was nothing, anyone could do it."

• "Thank you, I appreciate your feedback."

• "I know, I'm the best."

• Ignore the compliment