ESO Summit Session Review

Organizational Change Management is also called ___

True or False: Organizational Change Management (OCM) prepares, equips, and supports individuals through change to drive successful adoption and outcomes

• True

• False

True or False: Product training is available only to existing customers/partners and internal associates

• True

• False

What options would best describe a level 1 or level 2 product training?

Groups:

(a) Level 1

,

(b) Level 2

• ​Use and Manage

• Functionality

• Day-to-Day

• Configuration

• Inner Workings

• Technical

Even poor OCM has a what percent success rate?

• 20%

• 30%

• 15%

• 10%

How many phases are there in the OCM project timeline?

• 5

• 8

• 2

• 4

Educational Services Organization is also called ___

True or False: Warehouse management product training courses do not cover Work Release.

• True

• False

True or False: Internal associates can attend a dedicated product training class

• False

• True

True or False: Product Training and Change Mangement can decrease design and implementation times.

• False

• True