Fill in the blank: ________ is when too much information is presented, making it difficult for individuals to process and respond effectively.

• Message Overload

• Selective Attention

• Feedback Loop

• Channel Reduction

Fill in the blank: ________ are small verbal cues like “uh-huh” or “go on” that show you're listening without interrupting.

• Minimal Encouragers

• Active Listeners

• Reflective Responses

• Verbal Feedback

Fill in the blank: ________ is evaluating the accuracy, consistency, or logic of a message rather than just hearing it.

• Critical Listening

• Passive Listening

• Selective Hearing

• Empathetic Listening

Fill in the blank: ________ means paying full attention to the speaker and avoiding distractions or judgment.

• Being Mindful and Listening

• Multitasking

• Ignoring the Speaker

• Daydreaming

Fill in the blank: ________ is interpreting messages as personal attacks, even when they are not intended that way.

• Defensive Listening

• Empathetic Listening

• Active Listening

• Critical Listening

Fill in the blank: ________ is a climate where one person acts as if they are more important or know more than others.

• Speaker’s Superiority

• Listener’s Humility

• Collaborative Equality

• Passive Agreement

Fill in the blank: ________ focuses on observations; evaluative makes judgments.

• Descriptive

• Comparative

• Subjective

• Inferential

Fill in the blank: ________ is actively responding to what others say to show you’re listening and care.

• Acknowledgement

• Ignoring

• Interrupting

• Judging

Fill in the blank: ________ ranges from recognition, acknowledgment, to endorsement of someone’s presence and message.

• Levels of Interpersonal Confirmation

• Types of Nonverbal Communication

• Forms of Group Dynamics

• Stages of Conflict Resolution

Fill in the blank: __________ is a natural part of communication where parties perceive incompatible goals.

• Conflict

• Agreement

• Harmony

• Silence