RCA Quiz - 5 Whys and Ishikawa

What is the main purpose of the 5 Whys technique?

• To measure process efficiency

• To identify the root cause of a problem

• To create visual workflows

• To prioritize customer complaints

In the 5 Whys method, what typically happens if you stop too early?

• You improve process speed

• You identify all possible causes

• You risk addressing only symptoms, not the root cause

• You create a complete Ishikawa diagram

Which of the following is NOT a standard category in a traditional Fishbone Diagram for manufacturing?

• Method

• Man

• Money

• Market

The Fishbone Diagram is also known as:

• Pareto Analysis

• Spider Chart

• Cause-and-Effect Diagram

• Bar Graph

What is the minimum number of 'whys' typically asked in the 5 Whys method?

• Two

• Five

• Ten

• Unlimited

When using the Ishikawa diagram, which category would 'Untrained Staff' most likely fall under?

• Machine

• Method

• Man

• Material

Which of the following best describes a weakness of the 5 Whys technique?

• Too visual

• Overly complex

• Subjective and can vary by facilitator

• Requires large data sets

What is a key benefit of using a Fishbone Diagram in group discussions?

• It simplifies decisions into yes/no answers

• It tracks corrective actions

• It organizes brainstorming into clear cause categories

• It replaces the need for root cause analysis

If a Fishbone Diagram shows causes under 'System,' 'People,' and 'Policy,' what kind of issue is being analyzed?

• Technical error in a machine

• Administrative or process-based issue

• Financial budgeting issue

• Manufacturing defect

What should follow after completing a 5 Whys or Fishbone analysis?

• A correction

• Immediate implementation of any action

• Identification and implementation of corrective actions tied to the root cause

• Disciplinary action