Withdrawal Zendesk

Which of the below option is not a channel of communication on Zendesk?

• Live Chat

• Emails

• WhatsApp

When logged in you should put yourself on either Online or Back Office.

• True
• False

Are you able to see your assigned tickets on Zendesk?

• True
• False

Which status should I type my message on for the customer to receive it?

• Internal Note

• Public Reply

• Apply Macro

• Internal and Public Replay

it is advised to disposition a query as per what?

• The subject line

• Supervisor's advise

• The nature of the query

You should always click on offline before signing out?

• True
• False

Which of the below are the great traits of written communication.

Select one or more.

• Respond promptly

• Write clearly and simply

• Be friendly and use slang