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Withdrawal Zendesk

Authored by Mercy Mkonde

English

Professional Development

Used 7+ times

Withdrawal Zendesk
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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the below option is not a channel of communication on Zendesk?

Live Chat

Emails

WhatsApp

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When logged in you should put yourself on either Online or Back Office.

True
False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Are you able to see your assigned tickets on Zendesk?

True
False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which status should I type my message on for the customer to receive it?

Internal Note

Public Reply

Apply Macro

Internal and Public Replay

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

it is advised to disposition a query as per what?

The subject line

Supervisor's advise

The nature of the query

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You should always click on offline before signing out?

True
False

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the below are the great traits of written communication.

Select one or more.

Respond promptly

Write clearly and simply

Be friendly and use slang

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