ITSM Quiz

ITSM Quiz

University

29 Qs

quiz-placeholder

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ITSM Quiz

ITSM Quiz

Assessment

Quiz

Information Technology (IT)

University

Medium

Created by

Jasmine Cullen

Used 1+ times

FREE Resource

29 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the main reason for the loss of a major customer in 2001?

Service expansion

Cost-cutting measures

Technological upgrades

Quality concerns

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who demanded action after the loss of the major customer?

Senior executives

The service operations team

The marketing department

The customers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the surprising solution proposed by the CIO?

Increase marketing efforts

Suspend new sales

Cut costs further

Hire more staff

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does service strategy define?

How to cut costs

How to achieve business outcomes

How to market services

How to hire employees

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which strategy focuses on offering a wide range of products at lower prices?

Focus Strategy

Innovation Strategy

Cost Leadership Strategy

Differentiation Strategy

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first process under ITIL service strategy?

Financial Management for IT services

Strategy management for IT services

Demand Management

Service Portfolio Management

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the service portfolio management process provide?

A detailed budget

An overview of services

Customer feedback

Market analysis

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