BSF Day 3 - 2nd quiz

Beyond deposit gathering, a key strategic contribution of Retail Banking to BSF is:

• Managing the bank's own FX risk

• Providing a large customer base for potential cross-selling

• Setting SAMA's monetary policy

• Underwriting corporate Sukuk issues

Which customer segmentation approach groups customers based on their potential future profitability?

• Geographic Segmentation

• Value-Based Segmentation

• Psychographic Segmentation

• Product Usage Segmentation

Integrating with the national digital identity platform _______ simplifies secure customer onboarding for BSF's digital channels in KSA.

• mada

• SADAD

• Nafath

• SARIE

Offering a higher-tier savings account or investment product to a customer who has consistently maintained high balances is part of which customer lifecycle stage?

• Onboarding

• Acquisition

• Growth / Deepening

• Servicing

What technology is primarily used by banks like BSF to gain insights from vast amounts of customer data for segmentation and personalization?

• SWIFT Messaging

• Data Analytics & Business Intelligence (BI)

• ATM Software

• Basic Email Systems

Compared to Savings Accounts, Term Deposits typically offer:

• Higher day-to-day liquidity

• Variable profit rates adjusted weekly

• A potentially higher return for locking funds for a fixed period

• Access via cheque books

The IT system module responsible for accurately crediting profit shares for Mudarabah-based Islamic savings accounts is the:

• CRM System

• Card Management System

• Calculation Engine

• Fraud Detection System

The national 'mada' network in Saudi Arabia primarily facilitates:

• International wire transfers

• Interoperability for POS and ATM transactions across different banks

• Government bill payments only

• Sharia compliance checks

A key difference in how a Sharia-compliant credit card might operate compared to a conventional one is:

• It can only be used domestically within KSA

• It replaces interest charges with fixed fees or other compliant structures

• It doesn't allow cash withdrawals from ATMs

• It requires a higher minimum salary for eligibility

BSF's FransiMobile app likely uses _______ to connect securely with the national SADAD system for bill payments.

• Physical mail integration

• Blockchain technology

• APIs or other secure system interfaces

• Direct satellite links