Informal and Formal Presentations 13Ch Quiz

Which of the following is an example of impromptu speaking?

• You give a presentation about sales figures to a group of managers.

• You are stopped by a coworker in the hall and asked an unexpected question.

• You reply via e-mail to several questions from your supervisor about an account.

• You call in reply to a voicemail message left over the weekend.

Which behaviors are acceptable when introducing yourself in a business setting?

• Firmly shaking the hand of the other person.

• Stating your full name.

• Telling the person about your role in the company.

• All are correct.

Group discussions are often _____

• formal or informative

• informative or persuasive

• direct and informal

• informal or formal

Which of the following is not good phone etiquette when receiving phone calls?

• Answer the phone within three rings.

• Always be courteous to the caller.

• Greet the caller with only a “hello.”

• Have a plan for answering the phone.

The _____ is why a speech is needed.

• occasion

• subject

• topic

• scope

Asking a question, citing surprising statistics, reciting a relevant quote, and telling a story are all examples of a(n) _____

• topic

• attention-getting method

• introduction

• clincher

Which strategy will increase your credibility as a speaker?

• Present opinions as facts.

• Cite only data that comes from reliable sources.

• Alter research findings to support your topic.

• Use humor to diminish a serious topic.

A statement to finish the presentation that will impact the audience is a(n) (a)  

Match the following: Share the person’s name and other relevant information to make a person known to someone else.

• B. phone etiquette

• D. pragmatics

• A. subjective

• C. analogy

• F. introduction

Match the following: A comparison of two unlike things is based on a particular aspect each has in common.

• C. analogy

• B. phone etiquette

• E. group discussion

• A. subjective

• D. pragmatics