Chapter1 ADV ENG 1

What are the four basic communication skills?

• Speak, listen, read, write

• Speak, write, think, act

• Listen, observe, write, speak

• Read, write, think, communicate

What type of communication is based on spoken words?

• Digital communication

• Written communication

• Non-verbal communication

• Oral communication

What is meant by non-verbal communication?

• Communication through words

• Communication without words

• Written communication

• Digital communication

What factor can influence communication?

• The appearance of the receiver

• The weather

• The time of day

• The workplace

What is needed for effective communication?

• Listening and speaking skills

• Only writing skills

• No skills are necessary

• Only speaking skills

What are communication barriers?

• Factors that are irrelevant

• Factors that do not affect communication

• Factors that interfere with communication

• Factors that facilitate communication

What is the 'you-attitude'?

• Putting the interests of the sender first

• Putting the interests of the receiver first

• Not considering the audience

• Ignoring the receiver

What is the function of feedback in communication?

• It complicates the process

• It is only for written communication

• It helps to improve communication

• It is not necessary

What is an example of persuasive communication?

• A sales advertisement

• A casual conversation

• A report

• A text message

What are the 'Six Cs' of business communication?

• Clarity, conciseness, courtesy, consistency, correctness, confusion

• Clarity, conciseness, courtesy, consistency, correctness, completeness

• Confusion, clarity, courtesy, consistency, correctness, completeness

• Clarity, confusion, courtesy, consistency, correctness, completeness