Service Knowledge Quiz

Which ice cream flavor do we use for cheesecake?

• Vanilla

• Mixed berries

• Strawberry

What is the difference between banana strawberry cocktail and smoothie?

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Did we put water inside the sahlab?

• Yes

• No

What type of allergy is a customer most likely to be affected by when drinking a Frappuccino?

• Dairy allergy

• Nut allergy

• Soy allergy

• All of the above

What are the similar ingredients between Tahiti and choco vanilla bliss?

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What are the ingredients for strawberries daiquiri? Name 3 ingredients.

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What is the aromatic ingredient added to Lemonade Blossom Fritz?

• Rose water

• Wild mint

• Orange blossom

• Rose blossom

What are the ingredients for clean green Detox?

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Name the 4 pillars of our service philosophy?

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What are the steps we do to deal with guest complaints?

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