ccmp

What is the first step in crisis management planning?

• Reacting to threats
• Identifying potential risks
• Calling emergency services
• Informing customers

Answer explanation

Identifying potential risks helps in proactive preparation and prevention.

Who is responsible for executing a crisis management plan?

• Frontline workers
• Only executives
• Crisis management team
• Customers

Answer explanation

A designated crisis management team ensures coordinated and efficient response.

Which of the following is essential in a crisis communication plan?

• Ignoring the media
• A list of lunch providers
• Pre-drafted communication templates
• Social media memes

Answer explanation

Pre-drafted templates ensure quick, consistent messaging during a crisis.

Why are regular drills important?

• For employee entertainment
• To test evacuation speed
• To practice response procedures
• To reduce training costs

Answer explanation

Drills help employees respond effectively under pressure.

How often should a crisis management plan be reviewed?

• Never
• Once a decade
• Only after a real crisis
• Periodically (e.g., annually or after major changes)

Answer explanation

Regular reviews keep the plan relevant and effective.

What should be included in stakeholder mapping?

• Only customers
• Only suppliers
• All key internal and external stakeholders
• Only board members

Answer explanation

Comprehensive stakeholder mapping ensures all impacted parties are considered.

Which tool helps assess the vulnerability of third-party vendors?

• Marketing reports
• Security audits
• Sales pitches
• Annual budgets

Answer explanation

Security audits identify risks in vendor operations.

What is the principle of least privilege?

• Giving everyone maximum access
• Restricting access to only what's necessary
• Allowing guests full access
• Revoking admin rights from everyone

Answer explanation

Minimizing access limits potential damage from breaches.

What is the goal of business continuity planning?

• Hiring new staff
• Ensuring long-term strategy
• Maintaining operations during disruptions
• Developing advertisements

Answer explanation

Continuity planning ensures critical functions stay operational.

Which one is NOT a pre-crisis activity?

• Conducting risk assessments
• Monitoring social media
• Crisis communication
• Recovery planning

Answer explanation

Recovery planning occurs after the crisis, not before.