ROP 2.1 Front Office Quiz1 -2025

In hotel jargon, PMS stands for..........................

• Planned Meeting Space

• Positive Monitoring Structure

• Property Management System

• Porter Management System

Answer explanation

Property Management System

__________is the act or process of reporting that you have arrived at a hotel, lodging establishment, etc.

• Check-in

• Check -out

• Check up

• Greeting

A ___________ is a person arriving at the hotel without a reservation and wanting to stay the night

• Walk In

• Drive In

• Pick up

• Walk on

Answer explanation

Walk In

A ______________ is a guest who has left a hotel and has intentionally not settled his or her account.

• Hopper

• Dasher

• Skipper

Answer explanation

Skipper

CRS. in reservation system stand for ................................

• Central Receiver System

• Central Recall System

• Central Reservation Standard

• Central Reservation System

Answer explanation

Central Reservation System

 ------------------ means that The hotel will guarantee a room for the guest’s arrival. In return, the guest must provide a method of payment.

• No Show

• Non - Guaranteed

• Guaranteed

• Tentative

Answer explanation

Guaranteed

........................ stand for the Hotel confirmed and verified a guest’s room request and personal information

• Walk-In reservation:

• Cancelled Reservation:

• Confirmed Reservation:

Answer explanation

Confirmed Reservation:

Same Day Reservation: The number of rooms that checked in and made the reservation the same day

• False

• True

...................... A change made to the existing reservation. Can either be the date, amount of rooms / pax, duration, room category, etc.

• Modified Reservation:

• Confirmed Reservation:

• Walk-In reservation:

Answer explanation

Modified Reservation:

.............................. = Customer Relationship Management , helps manage customer data via social media , facilitate team communication for sales and marketing purposes

• CRM

• CRS

• CRO

• PMS

Answer explanation

CRM = Customer Relationship Management used by Front office , Sales and Marketing