Disney Magic Moments at UTPB Check-in

Match the concept to the scenario below:

A student says they’re the first in their family to go to college.

• Positive Language

• Active Listening

• Creating Belonging

• Host Mindset

Answer explanation

Magic Action: Share a personal story or introduce them to an orientation leader who is also first-gen.

Match the concept to the scenario:

A student from Crane, TX seems unsure about finding the Welcome Center to drop off their official transcript at the Registrar.

• Enthusiasm & Energy

• Host Mindset

• Personalized Experience

• Attention to Detail

Answer explanation

Magic Action: Walk with them to the location instead of just pointing.

Match the concept to the scenario:

A worried parent asks about tutoring and you’re unsure of the details.

• Enthusiasm & Energy

• Active Listening

• Create Belonging

• Positive Language

Answer explanation

Magic Action: Say, "Great question! Let me find the best person to help you with that," then follow up.

Match the concept to the scenario:

A student from Houston, TX is sitting alone at the pool party.

• Enthusiasm & Energy

• Personalized Experience

• Positive Language

• Intentional Connection

Answer explanation

Magic Action: Sit with them, ask about their hometown, and introduce them to another student from a nearby town.

Match the concept to the scenario:

Your group is quiet during the first break out sessions and avoids eye contact.

• Enthusiasm & Energy

• Personalized Experience

• Positive Language

• Attention to Detail

Answer explanation

Magic Action: Lead an engaging icebreaker or team game that loosens the group up.

Match the concept to the scenario:

A student is tearing up and tells you they don’t know anyone and feel nervous.

• Positive Language

• Personalized Experience

• Host Mindset

• Active Listening

Answer explanation

Magic Action: Validate their feelings, introduce them to a buddy, and follow up during the session.

Match the concept to the scenario:

A student from Midland, TX has never been in the SAC.

• Positive Language

• Personalized Experience

• Host Mindset

• Active Listening

Answer explanation

Magic Action: Give a short personal tour with fun facts or student tips.

Match the concept to the scenario:

A student is overwhelmed by their Engineering schedule they receive at check-in.

• Create Belonging

• Personalized Experience

• Host Mindset

• Active Listening

Answer explanation

Magic Action: Give a short personal tour with fun facts or student tips.

Match the concept to the scenario:

A student mentions they’re worried about balancing school and their part-time job at H-E-B.

• Create Belonging

• Personalized Experience

• Host Mindset

• Attention to Detail

Answer explanation

Magic Moment: Listen to their concern, then share campus resources like tutoring hours and time management tips tailored to working students.

Match the concept to the scenario:

A student shows up late and looks embarrassed to join their group.

• Attention to Detail

• Personalized Experience

• Intentional Connection

• Positive Language

Answer explanation

Magic Moment: Welcome them with a smile, reassure them they didn’t miss anything big, and catch them up with enthusiasm, not shame.