Active Listening PHS

What was Jamie doing that created a barrier to active listening?

• Talking too much

• Looking at their phone

• Standing too close to Alex

• Speaking too softly

What physical sign did Jamie display when actively listening to Alex?

• Crossing arms

• Looking out the window

• Leaning slightly forward

• Tapping their feet

According to the skit, which is NOT an element of active listening?

• Maintaining eye contact

• Providing immediate solutions

• Asking open-ended questions

• Summarizing what was heard

What realization did Alex have about their interaction with the patient's family?

• They used too much medical jargon

• They didn't acknowledge the family's emotions

• They spoke too quietly

• They gave incorrect information

What barrier to communication did Alex demonstrate when talking to Jamie initially?

• Cultural differences

• Environmental noise

• Emotional state

• Language barrier

According to Dr. Rivera, why is active listening particularly important in healthcare?

• It speeds up patient interactions

• It builds trust with patients

• It impresses supervisors

• It reduces paperwork

What technique did Jamie use to confirm understanding of Alex's situation?

• Interrupting to ask questions

• Changing the subject

• Paraphrasing and summarizing

• Offering immediate advice

What type of questions does Dr. Rivera recommend using during active listening?

• Yes/no questions

• Open-ended questions

• Multiple choice questions

• Leading questions

What was the father's main complaint about Alex's communication style?

• Using too much medical terminology

• Being too emotional

• Rushing them and not giving processing time

• Speaking too loudly

What did Jamie offer to do at the end of the skit that demonstrates continued active listening?

• Give Alex written advice

• Talk to the patient's family

• Speak with Dr. Rivera

• Have coffee with Alex to talk more