Quanta's Human Performance Principles Quiz

According to Quanta's Human Performance Principles, what is the nature of errors?

• Errors are rare and should be punished.

• Errors are normal and even the best people make mistakes.

• Errors are intentional and malicious.

• Errors are avoidable with strict rules.

What does Quanta's principle say about failures?

• Failures should be avoided at all costs.

• Failures are a sign of incompetence.

• Failures can occur safely and should be planned for.

• Failures are always due to lack of effort.

How does context influence behavior according to the principles?

• Context has no impact on behavior.

• Context influences behavior because workers act for a reason.

• Context makes workers act randomly.

• Context is irrelevant to worker actions.

What is said about violations in Quanta's principles?

• Violations are always malicious.

• Violations are rarely, if ever, malicious.

• Violations should be punished severely.

• Violations are a sign of poor management.

What can incidents stem from, according to the principles?

• Incidents only stem from major errors.

• Incidents can stem from normal deviations.

• Incidents are always due to negligence.

• Incidents are unpredictable and random.

How does management's response to failure affect the organization?

• It has no effect on the organization.

• It shapes how the organization learns.

• It only affects the managers themselves.

• It leads to more failures.

What is learning considered in Quanta's principles?

• Learning is a waste of time.

• Learning is a strategic and operational choice.

• Learning happens naturally without effort.

• Learning is only for new employees.

What is the implication of the statement "Blame fixes nothing"?

• Blame is essential for improvement.

• Blame is irrelevant to solving problems.

• Blame should be the first response to failure.

• Blame is a sign of strong leadership.

Why is it important to plan for failures according to the principles?

• Because failures are always catastrophic.

• Because planning for failures ensures they occur safely.

• Because failures should be ignored.

• Because planning is unnecessary.

What does the principle about normal deviations suggest about work processes?

• Work processes are always predictable.

• Work processes are different from how they are imagined.

• Work processes should never deviate.

• Work processes are irrelevant to outcomes.