Customer Service - English B1 Quiz
Authored by Tomasz Podolski
English
University
Used 1+ times
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51 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does a customer service representative usually do?
Cook meals for clients
Answer customer questions and solve problems
Deliver packages
Design advertisements
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phrase is appropriate when talking to an angry customer?
That's your problem, not ours.
Calm down!
I understand your frustration, let me help you.
Can you be quiet?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the meaning of 'refund'?
To exchange a product
To give money back
To deliver an item
To offer a discount
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the most polite way to say something is not possible?
No, we can't.
That's impossible!
I'm afraid we're unable to do that.
Forget it.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a common greeting in customer service?
Yo, what's up?
Hey you!
Good morning, how can I help you?
Go ahead.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a product is 'out of stock', it means:
It's on sale
It's broken
It's not available
It's expensive
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which tool is most used for customer service?
Microwave
Headset
Paintbrush
Helmet
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