Customer Service - English B1 Quiz

What does a customer service representative usually do?

• Cook meals for clients

• Answer customer questions and solve problems

• Deliver packages

• Design advertisements

Which phrase is appropriate when talking to an angry customer?

• That's your problem, not ours.

• Calm down!

• I understand your frustration, let me help you.

• Can you be quiet?

What is the meaning of 'refund'?

• To exchange a product

• To give money back

• To deliver an item

• To offer a discount

Which is the most polite way to say something is not possible?

• No, we can't.

• That's impossible!

• I'm afraid we're unable to do that.

• Forget it.

What is a common greeting in customer service?

• Yo, what's up?

• Hey you!

• Good morning, how can I help you?

• Go ahead.

If a product is 'out of stock', it means:

• It's on sale

• It's broken

• It's not available

• It's expensive

Which tool is most used for customer service?

• Microwave

• Headset

• Paintbrush

• Helmet

What does 'handle a complaint' mean?

• Send a gift

• Deal with a problem or issue

• Cook lunch

• Ship an order

What should you do when you don't know the answer to a question?

• Guess

• Lie

• Say 'I don't know' and walk away

• Say 'Let me check that for you.'

What is a feedback form used for?

• Asking for a refund

• Returning products

• Giving opinions or suggestions

• Ordering more products