Business Essentials Unit 3 Review

Which is a true statement about making promises to customers?

• It is better to over-deliver.

• It is better to over-promise.

• Customers do not remember broken promises.

• Businesses should not make promises to customers.

In the human resource management process, what is the first task to be completed for staffing?

• recruiting

• determining need

• determining job descriptions

• screening and selecting applicants

Why is information management necessary for strategic information in a business?

• to write an annual report

• to make long-term decisions

• to create sales presentations

• to develop a short-term advertising campaign

Which behavior best describes the primary business activity of operations?

What is the primary reason customers give for not returning to a business?

• lack of available parking

• lack of advertised merchandise

• lack of courtesy from salespeople

• lack of customer-service personnel

Shannon is the manager and he ensures proper work effort by setting:

• job standards.

• diversity quotas.

• hiring objectives.

• expense budgets.

Which statement is true about a management information system (MIS)?

• It includes people, processes, and practices.

• It is the same thing as an information management program.

• It does not assist with a business’s information management program.

• It may be one part of a business’s overall information management program.

When someone says that a business has good internal relations, this means the business has which?

• strong managers

• happy employees

• business partners

• satisfied customers

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?

• during facilities design

• during the hiring process

• during marketing research

• during technology planning

Which is a trend in proper information management?

• decreased competition

• increased number of workers in an office

• decreased number of electronic documents

• increased compliance of laws and regulations