Preguntas sobre el DCO

When is the savings slot used?

• When the customer does not know their Jobsite number.

• When a Jobsite has not been created, or the material is not included in the contract.

• I don't know

When is the load agenda used?

• When the DCO shows an error, for mortar orders, or when the planner indicates it.

• When the DCO does not show the offer requested by the customer.

• For mortar orders and when the requested offer is not available.

When is the waiting list used?

• When the customer requests it, or the counteroffer is far from the time desired by the customer.

• When the requested offer does not appear in the DCO.

• When modifying an order taken through the web or the app, and the requested offer is not available.

If a customer calls about an order with Confirm to Dispatch, what do we do?

• Refer them to the website/app and inform them that we cannot help.

• Fulfill the customer's request, emphasizing that they can manage it through the website/app.

• If the customer is from group A, we help; if they are from group B or C, we refer them to the website.

If the nearest plant does not appear in the DCO offers, what do we do?

• Take the order through the Loads Agenda

• Talk to the planner to assign more trucks so that offers appear.

• Make a counteroffer, and if the customer accepts, save the order.

If a customer specifies a particular plant for their order, what do we do?

• Follow the customer's preference, regardless of its proximity.

• Check if the plant appears in the DCO and select it because it is the customer's choice.

• Check the DCO and choose the closest plant from the options, regardless of the customer's preference.

A planner asks us to change the plant of an order, but it does not appear in the DCO. What do we do?

• If it does not appear in the DCO, we cannot change it.

• If the planner requests it, take it through the Loads Agenda if it is not available.

• It depends on whether the customer is A or B; if C, we cannot modify it.

A customer wants material that is not in their contract. What material should we choose?

• Temporary material (savings slot).

• Do not take the order; inform them that the material is not included and refer them to the sales team.

• Inform my team leader and let them decide.

A customer calls to place an order in cash. Should we take it?

• Yes.

• No, we do not take cash orders.

• Only if it's Friday or Saturday.

If we have an order with mortar material and no offer appears, should we take the order?

• Yes, through the Loads Agenda

• Yes, but only if it is a modification.

• No.