Quality Philosophy Quiz

What is the primary goal of quality management according to TQM principles?

• Enhancing employee satisfaction

• Increasing production speed

• Meeting customer expectations

• Cost reduction

According to the Total Quality View, how is quality achieved?

• By inspecting products after production

• Through effective control techniques and design

• By reducing costs

• By increasing production volume

What does the Deming Cycle (PDCA) stand for?

• Plan, Do, Check, Act

• Prepare, Develop, Control, Assess

• Prepare, Do, Check, Act

• Plan, Design, Create, Analyze

Which of the following is a key concept of Juran's Trilogy?

• Quality Inspection

• Quality Assurance

• Quality Promotion

• Quality Control

What is the focus of Juran's 10 Steps to Quality Improvement?

• Project-by-project improvement

• Increasing production efficiency

• Transforming the entire organization

• Reducing costs

What does the Pareto Principle suggest about quality issues?

• 80% of quality issues are caused by 20% of the problems

• Quality issues are evenly distributed

• All quality issues are equally important

• Quality issues are primarily due to employee errors

How does the Traditional View of quality differ from the Total Quality View regarding defects?

• Defects are expected and acceptable in production

• Defects should be measured in defects per million

• Defects are to be prevented

• Defects are not a concern

Which of the following best describes Crosby's "Zero Defects" concept?

• Encouraging small mistakes to learn

• Eliminating slogans

• Doing things right the first time

• Using Six Sigma only

Which of these is one of Crosby’s Four Costs of Quality?

• Training cost

• Success cost

• Appraisal cost

• Awareness cost