Compréhension du Client en Restauration
Authored by Pierre Barbier
Hospitality and Catering
Professional Development
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13 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
Qu’est-ce qu’un client en restauration ?
Evaluate responses using AI:
OFF
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Les différents types de clientèle
Familles, enfants
Salariés
Personnes âgées
Touristes / étrangers
Groupes (scolaires, associatifs)
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Les attentes des clients
Rapidité, accueil chaleureux, qualité gustative, prix juste
Confort, propreté, réactivité
4.
OPEN ENDED QUESTION
3 mins • 1 pt
Le client pressé vs. le client détendu
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
Le client fidèle vs. le client occasionnel
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Le client satisfait vs. le client mécontent
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
Les spécificités culturelles et sociales
Evaluate responses using AI:
OFF
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