ROP 2.1 FO - Check Knowledge 2 -2 - 2025

____________ is a type of reservation to which the cancellation policy cannot be applied.

• Mistaken reservation

• Non-guaranteed reservation

• Non-binding reservation

Answer explanation

Non-guaranteed reservation

When presenting an offer for Up selling or cross selling , what should be mentioned first?

• Price
  

• Features or services that meet with guest needs

• Discount

• Competitor comparison

Answer explanation

Features or services that meet with guest needs

_____________ is the act or process of reporting that you have arrived at a hotel, lodging establishment, etc.

• Pre-Arrival

• Early Arrival

• Check-In

• Chuck in

Answer explanation

Check-In

A ___________ is a person arriving at the hotel without a reservation and wanting to stay the night.

• Drive In

• Walk - In

• Surprise Arrival

• Same Day Reservation

Answer explanation

Walk - In

A ______________ is a guest who has left a hotel and has intentionally not settled his or her account

• 
  Skipper

• Sleepper

• Snipper

A major objective of the Front Office is to encourage repeat visits. ( True or False )

• False

• True

Another name for a room that is available is:...........

• Booked

• Reserved

• Occupied

• Vacant

• V / O

During this stage of the guest cycle, the Front Office employee escorts a guest to the room after the registration process is completed.

• Pre-arrival

• Arrival

• Departure

• Occupancy

Mr. Adam Smith checked into room no. 705 for a one-night stay. Early the next morning, Mr. Smith leaves the hotel without paying his bill. When checking the 4 P.M. housekeeping report, the front office agent finds room 705 listed as vacant / clean and ready for sale and realizes that the guest was a:...................

• Due out

• Due In

• Sleeper

• Skipper

• Day Use

Answer explanation

Skipper
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Don't Be upset ! this room status code is very important between HK & FO !

On May 1st 2025, a guest checks into room 455 and reserves the room for the next three nights. On May 2nd, the occupancy report from the front desk would list the status of room 455 as:....................

• 
  DNCO

• late check-out

• Early Check out

• Over Stay

• Stayover

Answer explanation

Stayover
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Well done for your great work