Quiz on Information Management Systems

What does System Uptime/Availability indicate?

• User satisfaction

• Reliability

• Operational efficiency

• Error rate

Which metric measures the time taken for the system to respond to user requests?

• Network Latency

• Error Rate

• Response Time

• Throughput

What does Throughput measure in an information management system?

• Number of transactions handled

• System reliability

• Error percentage

• User satisfaction

What is the purpose of measuring the Error Rate?

• To determine operational efficiency

• To evaluate user experience

• To align with business goals

• To assess system stability

Which metric assesses the speed of data transfer across the network?

• Response Time

• Network Latency

• Uptime

• Resource Utilization

What does Resource Utilization monitor?

• User experience

• System load and efficiency

• Business alignment

• Operational costs

What is the focus of Transaction Error Rate?

• Operational efficiency

• System uptime

• Successful transactions

• User satisfaction

Which metric is critical for ensuring continuous access to applications?

• Error Rate

• Throughput

• Response Time

• Uptime and Availability

What does Mean Time to Respond (MTTR) measure?

• User satisfaction

• System uptime

• Time taken to resolve an issue

• Average time to respond to an issue

What does the First Call Resolution Rate indicate?

• User satisfaction

• System reliability

• Operational efficiency

• Support effectiveness